| Return & Refund

Refund, Return & Exchange Policy 

Thank you for choosing Gift Cards Zone BD. We strive to provide the best service for our customers. Please read our policy regarding digital products and subscriptions carefully.

🛡️ Order Verification Policy

• Instant Orders: The Instant Order facility is exclusively available for Approved Customers.

• New Accounts: Any order placed from a new account will be subject to Admin Verification before delivery. Additional information may be requested for security purposes.

 

📞 Contact Information

For any issues or refund requests, please reach out to us via:

• 📱 Call/WhatsApp: 01405290238

• 📧 Email: [email protected]

• 🌐 Website: www.giftcardszonebd.com

• 📘 Facebook: facebook.com/giftcardszonebd

• 💬 Messenger: m.me/giftcardszonebd

💰 Refund Timelines

Payment Method	Refund Processing Time
bKash / Nagad / Rocket / Upay / CellFin	3 – 7 Working Days
EPS Payment	7 – 15 Working Days (As per EPS Policy)

 

🔁 Eligibility for Return or Replacement

You may request a return or replacement for digital products under the following conditions:

• If the wrong digital product was delivered.

• if the code or subscription is found to be faulty/invalid.

• If the product does not match the description on the website.

• If we are unable to deliver the product (you will be notified within 24 hours).

 

⚠️ Important Terms & Conditions

1. Mandatory Proof: Customers must provide screenshots or video proof to claim a refund or replacement.

2. Claim Window: Any issues must be reported within 24 hours of delivery. Claims made after this period may not be accepted.

3. No Refund After Redemption: Once a digital code or subscription has been successfully delivered and redeemed, it is non-refundable and non-returnable.

4. Customer Errors: No refunds will be provided for errors such as "Region Mismatch," incorrect redemption attempts, or account misuse by the customer.

5. Service Charges: For refunds, applicable payment gateway or channel charges will be deducted from the original amount.

 

🔧 How to Request a Refund

1. Contact us via WhatsApp (01405290238) or Email.

2. Provide your Order ID and necessary proof (Screenshots/Video).

3. Our team will review the case and approve the refund or replacement.

4. In case of partial delivery, a refund will be issued only for the undelivered portion.

 

⚡ Support Hours

• Support Time: [e.g., 10:00 AM – 10:00 PM]

• All requests are processed in serial order. We appreciate your patience.

 

Regards, Management, Gift Cards Zone BD